Expert guidance from Mission Glass — San Antonio's trusted glass company since 2012. Use this guide to make informed decisions about your glass project.
Broken glass caused by storms, vandalism, or accidents is often covered by homeowner's or commercial property insurance. Filing a claim doesn't have to be complicated — but documenting the damage correctly and working with the right glass company makes the process much smoother. Here's how to handle it step by step.
Before any cleanup, take multiple photos from different angles. Photograph the broken glass, the surrounding area, and any objects that caused the damage (rocks, hail, branches). Note the date, time, and cause. If vandalism or break-in, file a police report — your insurer will require it.
Cover the opening with heavy plastic, plywood, or cardboard. Don't leave broken glass exposed overnight — it invites weather damage, pests, and security issues. Mission Glass offers professional board-up service for immediate security.
Report the damage within 24 hours. Provide the photos and details you've gathered. Ask about your deductible and what documentation the adjuster needs. Most comprehensive homeowner's policies cover glass damage from storms, vandalism, and accidents. Normal wear and tear is usually excluded.
Call Mission Glass at (210) 523-7327. We provide detailed written estimates with itemized materials and labor that meet insurance documentation standards. Our estimates are formatted for easy adjuster review.
Mission Glass can be present during the adjuster's visit if needed. We communicate directly with adjusters to answer technical questions about glass type, sizing, and pricing. This simplifies the process for you.
Once the claim is approved, we schedule installation. Most standard replacements are completed within 3-5 business days of approval. We handle the glass — you handle getting your deductible check ready.
This depends on your policy and provider. Comprehensive glass claims from storms or vandalism typically do not raise rates the way at-fault collision claims do. Check with your agent. Visit our FAQ page for more on insurance questions.
Glass damage from storms, vandalism, and accidents is usually covered under comprehensive homeowner's policies. Normal wear is typically excluded. Check your policy and deductible.
Comprehensive glass claims (storms, vandalism) typically do not raise rates. Check with your agent for your specific policy.
Yes. We provide insurance-ready documentation and communicate directly with adjusters to simplify the claims process.
Photos of damage from multiple angles, date and time notes, police report if applicable, and a professional written estimate. Mission Glass provides all the glass-related documentation.
Free estimates. Fast response. San Antonio's trusted glass company since 2012.